From opening your account to withdrawing your winnings — jyjili comYou've come to the right place for help with anything on -. Our support team is here for you around the clock.
Enter a topic — e.g. "Deposit", "Withdrawal", "Bonus", "Account"
Select the topic you need help with
Reach our support team in whatever way works best for you
The fastest way to get help — click the chat button at the bottom right of the website or app. A Bengali-speaking agent will connect with you right away.
Avg. Response: 3–5 MinutesFor detailed issues or documentation, reach us by email. Attaching screenshots or supporting evidence helps us resolve your case faster.
support@jyjilicom.netFor urgent payment issues or account problems, send us a direct message on WhatsApp. You'll find the number on the Help page after logging in.
View your number after logging injyjili comDepositing and withdrawing on - is one of the easiest processes in Bangladesh. Deposits via bKash, Nagad, and Rocket are completed in just a few seconds, and withdrawals typically reach your mobile account within 5 to 15 minutes.
Log in to jyjili com with your mobile number or email and password. We recommend keeping 2FA enabled for added security.
You'll find a green "Deposit" button at the top right of the dashboard. Click it to go to the payment page.
Select bKash, Nagad, or Rocket — whichever you have. Step-by-step payment instructions for each method will appear on screen.
Deposits start from a minimum of ৳200. Enter the amount, provide your transaction ID, and submit — your balance typically updates within 1–5 minutes.
| Method | Minimum Deposit | Maximum Deposit | Processing Time | Withdrawal Time |
|---|---|---|---|---|
| bKash | ৳200 | ৳5,00,000 | Instant | 5–15 Minutes |
| Nagad | ৳200 | ৳3,00,000 | Instant | 5–20 Minutes |
| Rocket | ৳200 | ৳2,00,000 | Instant | 10–30 Minutes |
When making a deposit, always use the latest payment number listed on the jyjili com support page. Sending money to an outdated number may result in your deposit not being credited. If you run into any issues, save a screenshot of the transaction and contact us via Live Chat.
jyjili comThe bonus offers on - are genuinely attractive, but knowing the terms is key to making the most of them. To claim the welcome bonus, you'll need to meet the specified rollover requirement after your first deposit. Typically, wagering 5–10 times the bonus amount will convert it into real balance.
Cashback bonuses are credited to your account automatically every Monday morning, based on your previous week's betting volume. Free bet offers are typically tied to specific Sports events and must be used within 24–72 hours.
One of the most important aspects of any online platform is the quality of its customer support. jyjili com-we believe every user deserves fast, effective solutions to any issue — without language barriers, at any time. That's why our Help Center is built entirely in Bengali, with the real, everyday needs of people in Bangladesh in mind.
A common issue among new users is depositing funds but not seeing the balance reflected in their account — this most often happens when the transaction ID is not provided or is entered incorrectly. jyjili com-'s deposit page clearly shows you where to enter each piece of information. If you still run into trouble, contact us via Live Chat and our team will track the transaction and resolve the issue within 5 minutes.
The most common reason for withdrawal delays is incomplete KYC verification. jyjili comBefore your first withdrawal on -, you'll need to submit a photo of your National ID and a selfie. This is a one-time process and is usually approved within 24 hours. Once KYC is complete, all future withdrawals will be processed much more quickly.
Bonuses can be a source of confusion for many players. A welcome bonus is not free money with no strings attached — it's a matched benefit that requires you to meet a specified wagering amount. Full details on rollover requirements are available in the Bonus section of your account. If you feel a bonus isn't working correctly or the numbers don't add up, contact support and we'll review all transaction logs to clarify things for you.
Most mobile app issues are caused by an outdated version or accumulated cache. jyjili com Regular app updates are released with new features and bug fixes. Always download the latest APK from the Help section of our website — downloading from third-party sites carries security risks.
If the video stream isn't loading properly while playing Live Casino, start by checking your internet connection. jyjili com's live stream generally runs well at speeds of 3–4 Mbps. If your connection is fine but the issue persists, try clearing your browser cache or switching to a different browser. If the problem continues, take a screenshot and report it via Live Chat.
Bets in Sports Betting can sometimes be cancelled — this usually happens due to match postponements, team changes, or event cancellations. In these cases, your stake is automatically refunded. If the amount hasn't been returned within 2 hours, please contact support.
jyjili comThe - Help Center isn't just a place to solve problems — it's also a place to learn. For new users, we have step-by-step video tutorials, written guides, and practical tips, all in Bengali. Never hesitate to ask a question — we're always ready to help.
jyjili comIn the - Live Casino section, you can play Baccarat, Roulette, Blackjack, and Dragon Tiger with real dealers. If it feels unfamiliar the first time you enter, don't worry — the interface is very easy to use.
Most Frequently Asked Questions at the Help Center